1. MediaBox takes no effect. I am watching some video. The MediaBox does nothing
Please confirm the following things:
a) If you are using Vista or Windows 7, please confirm that you have the administrator privilege.
b) If Vista or Windows 7, the softwares playing audio/video, such as Internet Explorer, should also be run as administrator. Please right click the browser's icon and select "run as administrator" .
c) If you are using 64-bit OS, please run the 32-bit version software. Because MediaBox currently doesn't support 64-bit software. Take Internet Explorer as an example, you should run it's 32-bit version, in the startup menu. Normally, the 32-bit version software will be installed in C:\Program Files(x86) directory.
d) Because of the technology it used, MediaBox may conflict with other softwares. Such as it may be blocked by some security softwares. Please allow it in the security software. If MediaBox conflict with other software and you want to use MediaBox, you should exit that software or even uninstall it. Meanwhile, some virus may use similar technology as MediaBox. And they are usually not considerate. That will make MediaBox not work or even network problem of the whole system. In this situation, you should scan virus first.
e) Again because of the technology MediaBox used, for some resources that have been cached by system, the browser will not get them from the internet. Thus MediaBox will also ignore them. In this situation, you can clean up the cache of your browser.
f) Are you using the Google Chrome? MediaBoxis not very compatible with Chrome. It cannot analyze the response packets of the requests sending out by Chrome. Thus MediaBox cannot sniff out the resources in case response analysis is needed. RTMPE is a typical case. I will try to fix this problem. For the moment, please try other browsers, such as IE(Internet Explorer).

2. Can MediaBox run under Vista/Windows 7?
MediaBox supports Windows 2000/XP/Vista/7. And 64-bit OS is also supported. But there are some limitations under Vista/Windows 7 and 64-bit OS. Please read the 1st above.

3. Can MediaBox work on my notebook computer which uses wireless network?
MediaBox supports all kinds of network forms, including LAN, ADSL, wireless(WI-FI) etc.

4. Why I detect that there are outgoing connections to http://www.hensence.com/ and http://web.51.la/ on start up of MediaBox
www.hensence.com is the official site of MediaBox . MediaBox will check updates weekly. And some ads are added to MediaBox. The ads are also pulled down from website. Meanwhile, for statistic purpose, some packages will be sent to web.51.la on startup. web.51.la is a public statistic website. You are guaranteed that this connection will keep seconds and your privacy will be preserved.

5. When update online, I am prompted that NetworkSniffer.dll is being used by xxx.exe
If you are prompted that some files are being used by some other programs during update, you should find these programs and exit them. And then click the Next button in the update program. If you cannot find there occupied programs, such as system processes,  especially NetworkSniffer.dll is used by Update.exe, you should exit MediaBox first and exit the Update program either and then select the Update.exe menu item in the MediaBox startup menu folder. If you are using the compressed version of MediaBox instead of installation version, please run the Update.exe in the root directory. If NetworkSniffer.dll is still used by some programs and you still cannot find them of cannot exit them, you should restart your computer and run the Update.exe again.

6. When MediaBox is running, many local media players not work
Please check Main Menu->Have Problems?->Pause DirectShow Sniffer

7. I want to tranlaste MediaBox to other languages. How can I do?
Please refer to this page.